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Return Policy

Filing a return or a complaint

In order to file a complaint, please follow these steps:

  1. Return/complaint form
    Fill in the return/complaint form and add it to the package. The document should include the following information:
    -first name and surname,
    -email address or correspondence address,
    -phone number,
    -order number,
    -reason of return
    -the date of purchase and the date the flaw occurred, 
    -bank account number.

  2. Returning the product
    While filing a return please send the faulty product with all its accessories and a copy of the invoice.

  3. Shipping
    Please send the product to the following address:
    STROJMISIE – budynek przychodni
    Zagorska 83
    42-680 Tarnowskie Gory